HitmanPro Customer Service Telephone Number | Quick & Direct Support (UK)

Overview of UK Support for HitmanPro

HitmanPro (formerly SurfRight) is now owned by Sophos. While it once offered limited direct phone support, the primary customer assistance channels now go through Sophos. UK users can access technical help through Sophos UK hotlines, as well as via email and online support portals. This guide walks you through everything you need to know to get help by phone in the UK.

HitmanPro’s official knowledge base and FAQs emphasize that direct phone support isn't available for individual users, and EU/UK customers are directed to Sophos channels :contentReference[oaicite:1]{index=1}.

Why You’d Call Instead of Email or Live Chat

• Urgent Fixes: Real-time troubleshooting for scan failures, crashes or activation errors.
• Complex Troubleshooting: Live interaction may help when multiple steps are needed.
• Subscription & Licensing: UK-specific billing, VAT, renewal, and refunds questions.
• Business Use: Enterprises often require quicker resolution via phone escalations.

UK & International Sophos Phone Numbers for HitmanPro Users

Since Sophos manages HitmanPro, UK users should use one of the following Sophos support numbers:

• UK Toll‑Free (within UK): 0800 056 5339 — Request technical support for Sophos products (covers HitmanPro)
• International (from any country): +44 121 497 7500 — General sales/support line
• Sophos US Toll‑Free: 1‑888‑767‑4679 for support with Sophos‑owned products :contentReference[oaicite:2]{index=2}
• Email Support: support@sophos.com

Note: Live phone support is reserved for business customers or subscribers to advanced support plans. Personal/individual users may still receive help via these lines—or be redirected to email/ticket systems.

Preparing for Your Call

Boost the efficiency of your support call by having these ready:

• Your HitmanPro or HitmanPro.Alert license key and purchase email.
• The product version number (e.g., 3.9.15).
• Operating system (Windows 10/11) details and build number.
• Exact error messages, logs (%ProgramFiles%\HitmanPro\Logs), and screenshots.
• Other antivirus/security tools installed and system specs.

If you’re calling from a business, have your Sophos Central account or case ID handy.

Issues You Can Resolve Over the Phone

• Activation & License Errors: “Key invalid/expired” messages.
• Installation Blockers: UAC/firewall/security software causing failures.
• Scan or Real-time Problems: Hangs, false positives, or threats not cleared.
• Subscription Queries: VAT clarification, renewal pricing, upgrades or refunds.
• Migration Help: Transferring licenses between systems or migrating to Sophos Central.

Typical Phone Support Flow

1. Dial the relevant Sophos support number (0800 or +44).
2. Choose technical support or licensing on the menu.
3. Provide your license key, version, and Windows details.
4. Describe the issue, including error codes and behaviors.
5. Follow step‑by‑step instructions; run scans or logs as directed.
6. Confirm resolution before call ends; ask for reference/case number.

Alternatives if Phone Support Isn’t Available

If you're unable to get through or not eligible for phone support:

• Email: support@sophos.com — Expect 24–48 h response :contentReference[oaicite:3]{index=3}
• Online Ticket: Use Sophos support portal to open a case.
• Live Chat: Available via Sophos’ official site.
• Self-Service Help: Knowledge base, FAQs on HitmanPro.com/Sophos.
• Community Forum: Search for similar issues; get advice from peers.

Tips for Efficient Support Calls

• Close non-essential apps and logging tools to avoid interference.
• Temporarily disable conflicting antivirus/firewall if asked.
• Take notes: case number, agent's name, and steps taken.
• Politely request escalation if unresolved or ask to speak with a supervisor.

Business & Enterprise-Level Support

UK businesses using HitmanPro via Sophos Central may benefit from:

• Dedicated UK account manager via Sophos partner/reseller.
• Agreed SLAs with guaranteed response times.
• Access to advanced EDR integrations and remote assistance.

Ask your IT department or reseller for your business support contact and escalation path.

After the Call: What Next?

• Thoroughly test your resolution for 24–48 hours.
• Save all reference details, logs, and case number.
• Follow up through email or ticket if a deeper issue persists.
• Submit feedback—positive or negative—to help improve service quality.

Common UK‑Specific FAQs

Is the 0800 number toll-free? ✅ Yes, it’s free when dialed within the UK.

What if support is closed? Either leave a voicemail or submit a ticket online—expect replies in 1–2 working days.

Can Sophos remotely access my system? Only with your explicit permission via secure screen‑share tools.

What UK Users Say

While direct HitmanPro phone support is limited, many UK users report success using Sophos’ dedicated UK number when they have a business license.

For home users, however, online ticketing and email are the primary means—often with 1–2 days turnaround :contentReference[oaicite:4]{index=4}.

Final Thoughts

Though HitmanPro itself doesn’t offer its own UK phone line, Sophos’ UK support channels provide a reliable route—especially for technical and licensing issues. Keep your license and system info handy, and be prepared with logs and error details to get support quickly and clearly.

UK users seeking quick help should call 0800 056 5339 (technical support) or +44 121 497 7500 (general inquiries). Outside of UK business hours, email support and ticketing remain strong alternatives.

With preparation and patience, you can resolve HitmanPro issues smoothly—keeping your device clean and protected.